Refund policy

Return & Warranty Policy

Thank you for shopping with us. Please read our Return & Warranty Policy carefully before making a purchase.

Manufacturing Defects

  • If you receive a product with a manufacturing defect, you must report it within 24 hours of receiving your order.
  • All defect claims must be submitted only via WhatsApp at +973 36242060.
  • Claims reported after the 24-hour period may not be accepted.

Warranty

  • Most of our products include a 1-year or 2-year warranty, depending on the product.
  • To make a valid warranty claim, you must:
    • Keep the original invoice that comes with your order.
    • Keep the original product box (packaging).
  • If your product develops a fault during the warranty period, please contact us via WhatsApp at +973 36242060 for assistance.

Returns

  • We do not accept returns or offer refunds if you simply change your mind after purchasing a product.

Exchanges

  • If you order the wrong product and wish to exchange it, you are welcome to do so.
  • The customer will be responsible for paying the delivery fee for the replacement shipment.

If you have any questions regarding our Return & Warranty Policy, please contact us on WhatsApp: +973 36242060. We are always happy to assist you.